On May 15th, all levels of library staff are invited to a viewing of the webinar series How to Build Effective Work Relationships from 1:00pm – 3:00pm in the Chinook Arch board room. Registration closes on May 14th. This is a second viewing of the webinar that was hosted on March 7th. 

Attendees will leave with the ability to:

• Initiate connections with patrons with confidence
• Reflect on and build your capacity for relationship building
• Increase your emotional intelligence

Schedule

1:00pm- 1:45pm: Building Relationships 101: The Why & How of Customer Service

1:45pm – 2:00pm: Group Discussion

2:00pm – 2:45pm: Building Relationships 102: The Why & How of Communication and Emotional Intelligence

2:45pm – 3:00pm: Group Discussion & Wrap Up